The purpose of each quiz is to make sure you have a thorough comprehension of theoretical aspects of the material covered. To pass a quiz you need a score of 90% or better. If you do not obtain this score, you can take the test again. The important thing is to understand the materials rather than the number of times you take the quiz.

After each question you will get some feedback, including a smile for correct answers and an X for incorrect ones, as well as a review comment. In order to retain the information, it is worthwhile reading these review comments.

Each topic has two quizzes that must be passed. Gregorio Billikopf will be the only person who will know how you did on the test (unless you are taking this course through a different university, in which case your professor will also be aware of how you did).

The review comments are mostly taken from the book (or may indicate a footnote from the book) Agricultural Labor Management: Cultivating Personnel Productivity unless otherwise notified.

Here are the honor code requirements you agree to abide to by taking this test.

As part of the honor code I agree:

1) Not to bring, nor make use, of any reference materials or notes while taking the test.

2) Not make copies of test questions nor share test contents with others.

3) Not to discuss test questions with others (except Gregorio Billikopf or my professor if this is another person).

4) Not to re-take a test until a) I have studied over the assigned materials again; or b) at least six hours have elapsed.

Best wishes!

Gregorio Billikopf
gebillikopf@ucdavis.edu

1. Differences in opinion may result in more useful and creative solutions.

   1.   ?    True
   2.   ?    False

2. When we deal with members of the family and others with whom we have familiar relations, we tend to have more polite interactions than with strangers.

   1.   ?    True
   2.   ?    False

3. As a typical approach to interaction with a person whom we know well, we try to hint:

   1.   ?    True
   2.   ?    False

4. In psychological terms, an earthquake tends to be more harmful than a series of tremors (smaller earthquakes).

   1.   ?    True
   2.   ?    False

5. People involved in a conflict often try to recruit the support of others (not involved in the conflict).

   1.   ?    True
   2.   ?    False

6. Our self-esteem is more stable that what we would have supposed.

   1.   ?    True
   2.   ?    False

7. When we share our interpersonal problems with friends, this generally ... .

   1.   ?    Increases our self-esteem.
   2.   ?    Increases the probability of resolving the problem.
   3.   ?    Takes much effort to do so.
   4.   ?    We build our self-esteem on the sand.

8. The majority of disagreements do not have a mutually acceptable solution and that is one of the reasons why there is little peace in the world.

   1.   ?    True
   2.   ?    False

9. When we take the information that is at our disposal, and come up with the best solution we can after considering our options, such a decision can be labeled as our:

   1.   ?    Reached negotiated agreement.
   2.   ?    Stance (or position).
   3.   ?    Need.
   4.   ?    Interest.

10. One of Steven Covey’s principles to improve communication is to:

    1.   ?    Seek to first understand, then to be understood.
    2.   ?    Know how to disagree with tact.
    3.   ?    We should care about the other person’s perspective.
    4.   ?    We should look for a solution that takes into consideration the sum of the needs of all involved.

11. When all is said and done, effective conflict management is like a game in which one person wins and the other is defeated.

    1.   ?    True
    2.   ?    False

12. A good interpersonal technique to use in a conversation is to tell the other person, "I understand what you are saying."

    1.   ?    True
    2.   ?    False

13. The ideal is to be able to resolve a conflict without the need of a third party.

    1.   ?    True
    2.   ?    False

14. An in-house mediator, who knows how the enterprise functions, generally is going to be a better mediator than an external one.

    1.   ?    True
    2.   ?    False

15. When a mediator takes control over the issues being resolved, his or her role becomes that of a (an):

    1.   ?    Arbiter.
    2.   ?    A blind mediator..
    3.   ?    An effective negotiator.
    4.   ?    A blind negotiator.

16. There are no exceptions to the need for confidentiality of matters discussed before a mediator.

    1.   ?    True
    2.   ?    False

17. One of the pillars of effective conflict resolution is the pre-caucus.

    1.   ?    True
    2.   ?    False

18. In the past it was thought that caucusing between a stakeholder and the mediator was suspect.

    1.   ?    True
    2.   ?    False

19. Even people who may generally be short spoken tend to speak a lot during the pre-caucus when they have been involved in a conflict.

    1.   ?    True
    2.   ?    False

20. Mediation is always better than arbitration.

    1.   ?    True
    2.   ?    False

21. It is important for participants who have been involved in a conflict don’t lose control (e.g., bursts of anger) in a joint session.

    1.   ?    True
    2.   ?    False

22. In a joint session participants should:

    1.   ?    Address the mediator rather than speak directly to the other participant.
    2.   ?    Avoid saying positive things about the other stakeholder so s/he does not take advantage of you.
    3.   ?    Avoid speaking about the past.
    4.   ?    Have eye contact with the other participant.

23. The role of arbiter is to attempt to solve the challenge in such a way that both persons involved in the conflict are satisfied with the resolution.

    1.   ?    True
    2.   ?    False