Party-Directed Mediation
Download an hour audio seminar on Empathic Listening Skills (the process of listening so others will talk and feel heard is called empathic listening). These are essential skills for mediators as well as for individuals involved in conflict. Click above on "listening skills" link. Or, download a one and a half hour seminar on interpersonal negotiation skills. Click on "negotiation skills" link.



Party-Directed Mediation: Facilitating Dialogue Between Individuals (3rd Edition, 2014) by Gregorio Billikopf may be downloaded for free as a PDF file and printed. Instructions on how to distribute this book for free are found at the bottom of this page. If you have trouble printing any of the chapters, please let us know. This is a public service of the University of California.

For video and audio that goes with these chapters, go to

    Party-Directed Mediation (3rd Edition,17 April 2014 - download complete book, 15 MB)

    Party-Directed Mediation (3rd Edition, or download complete book in other formats, beside PDF, from

    Or, download individual chapters (3rd edition):

    Prefatory materials
    Chapter 1 - Party Directed Mediation Model Overview
    Chapter 2 - Empathic Listening

    Chapter 3 - Coaching During the Pre-Caucus

    Chapter 4 - Interpersonal Negotiation Skills
    Chapter 5 - Mediating the Joint Session

    Chapter 6 - Intoducing Nora and Rebecca
    Chapter 7 - Rebecca's first pre-caucus
    Chapter 8 - Nora's first pre-caucus

    Chapter 9 - Rebecca's second pre-caucus
    Chapter 10 - Nora's second pre-caucus

    Chapter 11 - The Joint Session at Last

    Chapter 12 - Negotiated Performance Appraisal

    Chapter 13 - Negotiated Performance Appraisal Clips

    Chapter 14 Chapter 14 - NPA Mediation Pre-Caucus
    Appendix I - Cultural Differences

    Appendix II - Group Facilitation journal article

    Appendix III Appendix III - Inter-Group Mediation Case Study (Diane Clarke)

Party Directed Mediation: Helping Others Resolve Differences is an effort to present practical, sound, research-based ideas hopefully leading to the improved management of deep-seated interpersonal conflict. While many of the concepts were originally developed through research in agriculture and agri-business firms, the methods (Party-Directed Mediation and Negotiated Performance Appraisal) have since drawn the interest of a wide range of people from women's groups, churches, attorneys, and mediation centers throughout the world. The methods used require more time than traditional mediation, but are particularly well suited to volunteer mediators, intercultural and multi-ethnic conflicts when issues of saving face are important, and other conflicts in which emotional factors are high. This approach is especially geared to help parties who will continue to live or work together after the mediator goes home, and need to learn interpersonal negotiation skills for handling future differences.

Printing, copying or distribution of the on-line version of this book is permitted for personal, non-commercial use as long as the author and the University of California are credited, including copyright notices. University faculty, educators, consultants, or others who wish to adopt Helping Others Resolve Differences as a text for their course or seminar, may make copies for course participants as long as: (1) the author and the University of California are credited; (2) no changes are made in the text; (3) this copyright notice is included; and (4) there is no charge to students or participants for the materials (beyond the costs of duplication). Write to Gregorio Billikopf with any questions. This is a public service of the University of California.

This book may only be downloaded from:
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Comments and suggestions are greatly appreciated. You may write the author at or call 209-525-6800.

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23 January 2019

1 June 2012