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Download an hour audio seminar on Empathic Listening Skills (the process of listening so others will talk and feel heard is called empathic listening). These are essential skills for mediators as well as for individuals involved in conflict. Click above on "listening skills" link. Or, download a one and a half hour seminar on interpersonal negotiation skills. Click on "negotiation skills" link.
 


 

2nd Edition. The second edition is now available as a BETA VERSION below. Comments and suggestions are greatly appreciated. You may either write the author at gebillikopf@ucdavis.edu or do so in anonymity here.

Party Directed Mediation: Helping Others Resolve Differences is an effort to present practical, sound, research-based ideas hopefully leading to the improved management of deep-seated interpersonal conflict. While many of the concepts where originally developed through research in agriculture and agri-business firms, the method (Party-Directed Mediation) has since drawn the interest of a wide range of people from women's groups, churches, attorneys, and mediation centers throughout the world. The methods used require more time than traditional mediation, but are particularly well suited to volunteer mediators, intercultural conflicts where issues of saving face are important, and other conflicts where emotional factors are high. This approach is especially geared to help parties who will continue to live or work together after the mediator goes home, and need to learn interpersonal negotiation skills for handling future differences.

The first edition of the book was published in April 2004, and is available free within the USA. We will send you the paperback if you send us $1.99 in USA stamps (and it has to be stamps) and a mailing label. I am sorry that this offer is only available within the USA. If you teach conflict management and desire multiple free copies sent to you via FedEx, please contact me. If you live outside the USA, please feel free to print your own copy from the PDF.

Printing, copying or distribution of this book is permitted for personal, non-commercial use as long as the author and the University of California are credited, including copyright notices. University faculty, educators, consultants, or others who wish to adopt Helping Others Resolve Differences as a text for their course or seminar, may obtain permission to make copies for course participants as long as: (1) the author and the University of California are credited; (2) no changes are made in the text; (3) this copyright notice is included; (4) there is no charge to students or participants for the materials (beyond the costs of duplication); and 5) you send an E-mail request along with your name, University affiliation, and course title to Gregorio Billikopf.

This book may only be downloaded from:
( http://www.cnr.berkeley.edu/ucce50/ag-labor/7conflict/ ). No part of this publication may be altered, reproduced or separated from the complete package (including text, photos, and graphic elements). Individual chapters may be downloaded below, or the whole book from the link above, DOWNLOAD PDF BOOK. This is a public service of the University of California.

 

    Prefatory materials
    Chapter 1 - Party Directed Mediation Model Overview
    Chapter 2 - Empathic Listening

    Chapter 3 - Coaching During the Pre-Caucus

    Chapter 4 - Interpersonal Negotiation Skills
    Chapter 5 - Mediating the Joint Session

    Chapter 6 - Intoducing Nora and Rebecca
    Chapter 7 - Rebecca's first pre-caucus
    Chapter 8 - Nora's first pre-caucus

    Chapter 9 - Rebecca's second pre-caucus
    Chapter 10 - Nora's second pre-caucus

    Chapter 11 - The Joint Session At Last

    Chapter 12 - Negotiated Performance Appraisal

    Chapter 13 - Negotiated Performance Appraisal Clips

    Appendix I - Cultural Differences
    Appendix II - Group Facilitation journal article

 


 
 
   
           
2 January 2008